Tracked Installations – Customer Cancellation Policy

 

 

Tracked Installations aims to provide professional, reliable and convenient vehicle security and telematics installation services. We understand that customers may occasionally need to change or cancel an appointment.

 

This cancellation policy explains how cancellations, rescheduling, deposits and missed appointments are handled.

 

1. Cancelling an Appointment

 

Customers may cancel or request to reschedule an installation by contacting Tracked Installations as soon as reasonably possible.

 

Where possible, cancellations should be made at least 24 hours before the scheduled appointment.

 

Cancellations made with more than 24 hours’ notice will normally be accepted without a cancellation charge, subject to any specific terms agreed at the time of booking.

 

2. Cancellations With Less Than 24 Hours’ Notice

 

Where an appointment is cancelled with less than 24 hours’ notice, Tracked Installations reserves the right to charge a reasonable cancellation fee where the cancellation has resulted in lost appointment time, travel costs, preparation costs or other reasonably incurred costs.

 

Any cancellation charge will be communicated to the customer before being applied.

 

Where a deposit has been paid, Tracked Installations may retain an appropriate amount to cover reasonable costs incurred as a result of the late cancellation, subject to applicable consumer law.

 

3. No-Show Appointments

 

If a customer does not attend an agreed appointment and does not provide reasonable notice, this will be treated as a no-show.

 

Tracked Installations may charge a reasonable fee to cover time and costs incurred as a result of the missed appointment.

 

A new appointment may require a further deposit or payment before the booking is confirmed.

 

4. Rescheduling

 

Customers are encouraged to contact Tracked Installations as soon as possible if they need to change their appointment.

 

Where reasonable notice is provided, we will normally attempt to rearrange the appointment to a mutually convenient date.

 

Repeated cancellations or rescheduling may require a deposit or payment in advance before another appointment is booked.

 

5. Deposits and Advance Payments

 

Where a deposit or advance payment is required, the customer will be informed of the amount and purpose before payment is made.

 

A deposit is not intended to remove or restrict any statutory consumer rights.

 

Where a customer is legally entitled to a refund, cancellation or other remedy, Tracked Installations will comply with the applicable legal requirements.

 

6. Products Ordered Specifically for a Customer

 

Where Tracked Installations has ordered equipment, components or other goods specifically for a customer’s installation, cancellation arrangements may be affected by costs that have already been reasonably incurred.

 

Customers will be informed where any non-standard costs or cancellation conditions apply before the relevant order is placed, where reasonably practicable.

 

This does not affect any statutory cancellation or consumer rights that apply to the customer’s contract.

 

7. Cancellation After Installation Work Has Started

 

If installation work has already commenced, cancellation may not result in a full refund.

 

Where work has been carried out at the customer’s request, Tracked Installations may be entitled to charge for work reasonably completed and costs reasonably incurred, subject to the customer’s statutory rights and the terms of the contract.

 

Where applicable, customers will be informed before work begins if they are requesting that services commence during any applicable cancellation period.

 

8. Consumer Cancellation Rights

 

Nothing in this policy is intended to exclude or restrict rights provided to consumers by law.

 

Depending on how and where the contract is entered into, consumers may have statutory cancellation rights under applicable UK consumer legislation.

 

Where a statutory cancellation right applies, Tracked Installations will provide the customer with the information required by law and will honour those rights.

 

There may be circumstances where statutory cancellation rights do not apply or where they can lawfully be affected by the customer’s request for services to begin before the end of a cancellation period.

 

9. Cancellation by Tracked Installations

 

Tracked Installations reserves the right to cancel or rearrange an appointment where reasonably necessary, including circumstances such as:

 

• Vehicle access or suitability issues

• Unexpected technical difficulties

• Equipment availability or supply issues

• Vehicle faults or modifications that make the planned installation unsuitable or unsafe

• Severe weather or circumstances outside our reasonable control

• Illness or other circumstances affecting the installer

• Any other circumstances where proceeding with the installation would not be reasonably practicable or safe

 

Where Tracked Installations cancels an appointment, we will make reasonable efforts to offer an alternative appointment.

 

Where a customer has paid for a service that Tracked Installations is unable to provide, any refund due will be handled in accordance with the applicable contract and consumer law.

 

10. Vehicle Suitability

 

Customers are responsible for providing accurate information about the vehicle before the appointment, including relevant modifications, aftermarket equipment, existing faults and other information that may affect installation.

 

If the vehicle is found to be unsuitable for the agreed installation, Tracked Installations may need to postpone or cancel the installation.

 

Where this occurs, we will explain the reason to the customer and discuss the available options.

 

11. Statutory Rights

 

This cancellation policy does not affect or limit any statutory rights the customer may have.

 

Customers retain their rights under applicable UK consumer protection legislation, including rights relating to services being provided with reasonable care and skill and other applicable contractual rights.

 

Nothing in this policy is intended to exclude liability or rights that cannot legally be excluded.

 

12. Contact

 

To cancel or reschedule an appointment, customers should contact:

 

Tracked Installations

Email: trackedinstallations@gmail.com

Telephone: +44 7386147308

Tracked Installations

Vehicle Security You Can Trust.