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Privacy policy & cookies

 

Privacy Policy & Privacy Notice

 

Tracked Installations

Website: https://www.trackedinstallations.co.uk

Email: trackedinstallations@gmail.com

Telephone: +44 7386 147308

 

Last updated: 19 August 2026

 

1. About this Privacy Policy

 

Tracked Installations respects your privacy and is committed to protecting your personal information.

 

This Privacy Policy explains how we collect, use, store and protect personal information when you:

 

  • visit our website;

  • contact us;

  • request a quotation;

  • make an enquiry;

  • book an installation;

  • purchase an installation or product;

  • have a vehicle installation carried out;

  • communicate with us by telephone, email, text message or other communication methods; or

  • otherwise use our services.

 

Tracked Installations acts as the data controller for personal information that we collect and use for our own business purposes.

 

We process personal information in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.

 

2. Information We May Collect

 

Depending on how you interact with us, we may collect:

 

Customer information

 

  • Full name

  • Address

  • Email address

  • Telephone/mobile number

  • Business name and contact details

  • Billing information

  • Booking and appointment information

 

Vehicle information

 

Where required for an installation, we may collect:

 

  • Vehicle registration number

  • Vehicle make and model

  • Vehicle year

  • Vehicle identification information where necessary

  • Vehicle mileage where relevant

  • Information about existing vehicle equipment

  • Information about existing faults or damage

  • Installation instructions

  • Product information

  • Product serial numbers

  • Installation photographs

  • Vehicle condition photographs

  • Installation records

  • Testing and diagnostic information

 

Transaction information

 

We may keep:

 

  • Quotations

  • Invoices

  • Receipts

  • Payment records

  • Installation records

  • Warranty information

  • Customer communications

  • Cancellation or refund information

 

We do not normally collect or store complete payment card details. Payments may be processed through third-party payment providers.

 

Website information

 

When you use our website, certain technical information may be collected automatically, such as:

 

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Approximate location derived from technical information

  • Website usage information

  • Cookie and similar technology information

 

The exact information collected depends on the services and technologies enabled on our website.

 

3. How We Collect Your Information

 

We may collect personal information:

 

  • directly from you;

  • when you submit a website enquiry;

  • when you request a quotation;

  • when you contact us by telephone, email or message;

  • when you make a booking;

  • during an installation;

  • when you purchase a product or service;

  • when you provide information relating to your vehicle;

  • through photographs taken as part of an installation record;

  • from a business customer or fleet operator where they arrange an installation on your behalf; and

  • automatically through our website, including cookies and similar technologies.

 

4. Why We Use Your Information

 

We may use your personal information to:

 

  • respond to enquiries;

  • provide quotations;

  • arrange appointments;

  • provide installation services;

  • provide products and services;

  • communicate with you about your booking;

  • maintain installation records;

  • identify the vehicle on which work has been carried out;

  • provide installation certificates or documentation;

  • process payments;

  • provide refunds where applicable;

  • deal with warranty or installation-related enquiries;

  • maintain business and accounting records;

  • protect our business against fraudulent or dishonest claims;

  • investigate complaints or disputes;

  • comply with legal and regulatory obligations;

  • improve our services;

  • maintain the security of our website and systems; and

  • send marketing communications where we are legally permitted to do so.

 

5. Lawful Bases for Processing

 

We will only process personal information where we have a lawful basis for doing so.

 

Depending on the circumstances, these may include:

 

Contract

 

We may need to process your information to provide a quotation, arrange an installation, provide services or fulfil our contractual obligations.

 

Legal obligation

 

We may process information where necessary to comply with legal obligations, including accounting, taxation, consumer protection and record-keeping requirements.

 

Legitimate interests

 

We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

 

This may include maintaining installation records, preventing fraud, defending legal claims, managing customer relationships and improving our services.

 

Consent

 

Where consent is legally required, we will ask for it.

 

You may withdraw consent at any time where processing is based on consent.

 

Withdrawal of consent does not affect processing that was lawfully carried out before consent was withdrawn.

 

6. Installation Records and Photographs

 

As part of our installation process, we may take photographs of:

 

  • the vehicle before installation;

  • existing damage or faults;

  • installation areas;

  • wiring and components;

  • installed equipment;

  • product serial numbers;

  • testing results; and

  • the vehicle following installation.

 

These records may be used to:

 

  • document the condition of the vehicle;

  • evidence the work carried out;

  • support warranty claims;

  • investigate complaints;

  • demonstrate installation quality;

  • protect both the customer and Tracked Installations in the event of a dispute; and

  • maintain our business records.

 

Photographs will not normally be used for public marketing without appropriate permission where such permission is required.

 

7. Tracker and Telematics Services

 

Tracked Installations may install tracker, immobiliser or telematics equipment supplied by third-party manufacturers or service providers.

 

Where a customer purchases a subscription or monitoring service from a tracker or telematics provider, that provider may process personal information under its own privacy policy and terms.

 

Tracked Installations does not normally operate or monitor the customer’s tracker account or subscription after the installation has been completed unless expressly agreed.

 

For fleet installations, Tracked Installations may only carry out the physical installation of equipment. Monitoring, tracking platforms, subscriptions and associated data processing may be handled directly by the relevant tracker or telematics provider.

 

Customers should review the privacy policy and terms of the relevant tracker or telematics provider for information about how tracking and location data is processed.

 

8. Sharing Your Information

 

We may share personal information where necessary with:

 

  • product manufacturers;

  • tracker and telematics providers;

  • warranty providers;

  • suppliers;

  • payment providers;

  • accounting or bookkeeping providers;

  • website and hosting providers;

  • IT and software service providers;

  • professional advisers;

  • insurers;

  • legal advisers;

  • law enforcement or government authorities where legally required; and

  • business customers or fleet operators where necessary to arrange or administer installations.

 

We only share information where there is a legitimate reason to do so and, where required, an appropriate legal basis.

 

We do not sell customer personal information.

 

9. Third-Party Service Providers

 

Some services used by Tracked Installations may process information on our behalf.

 

These may include:

 

  • website hosting providers;

  • website form providers;

  • booking systems;

  • email providers;

  • cloud storage providers;

  • payment providers;

  • accounting software;

  • customer management systems;

  • analytics providers; and

  • communication platforms.

 

Where appropriate, we take reasonable steps to ensure that third-party providers handle personal information securely and in accordance with applicable data protection requirements.

 

10. International Transfers

 

Some third-party service providers may process information outside the United Kingdom.

 

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.

 

This may include relying on an adequacy decision or appropriate contractual safeguards where required.

 

11. How Long We Keep Your Information

 

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

 

Retention periods may depend on:

 

  • the type of information;

  • the reason it was collected;

  • legal and accounting requirements;

  • warranty periods;

  • potential disputes;

  • insurance requirements; and

  • our legitimate business needs.

 

Installation records, invoices and other business records may be retained for an appropriate period to comply with legal, accounting, tax, insurance and dispute-resolution requirements.

 

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

 

12. Keeping Your Information Secure

 

We take reasonable technical and organisational measures to protect personal information against:

 

  • unauthorised access;

  • accidental loss;

  • misuse;

  • alteration;

  • disclosure; and

  • destruction.

 

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

 

13. Your Data Protection Rights

 

Subject to applicable legal requirements and exemptions, you may have the right to:

 

  • request access to the personal information we hold about you;

  • request correction of inaccurate information;

  • request deletion of information in certain circumstances;

  • request restriction of processing;

  • object to certain processing;

  • request transfer of your information in certain circumstances; and

  • withdraw consent where processing is based on consent.

 

You also have rights relating to certain forms of automated decision-making where applicable.

 

To exercise your rights, contact:

 

Tracked Installations

Email: trackedinstallations@gmail.com

Telephone: +44 7386 147308

 

We may need to verify your identity before responding to a request.

 

14. Marketing

 

We may contact existing customers about relevant services where permitted by applicable law.

 

We will not send electronic direct marketing where consent or another lawful basis is required unless the applicable requirements have been satisfied.

 

You can ask us to stop sending marketing communications at any time.

 

15. Website Links

 

Our website may contain links to third-party websites, including manufacturers, tracker providers, payment providers or other businesses.

 

We are not responsible for the privacy practices, security or content of third-party websites.

 

You should review the privacy policy of any third-party website you visit.

 

16. Children’s Information

 

Our services are primarily intended for adults and businesses.

 

We do not knowingly seek to collect personal information from children unless necessary and appropriate in the circumstances.

 

17. Complaints

 

If you have concerns about how we have handled your personal information, please contact us first so that we can investigate and attempt to resolve the issue.

 

You also have the right to complain to the UK’s data protection regulator:

 

Information Commissioner’s Office (ICO)

 

You can find information about making a complaint on the ICO’s website.

 

18. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or how we process personal information.

 

The latest version will be published on our website.

 

Last updated: 19 August 2026

 

19. Contact Us

 

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

 

Tracked Installations

Email: trackedinstallations@gmail.com

Telephone: +44 7386 147308

Website: https://www.trackedinstallations.co.uk

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